Yes. A credit card is not required to book an appointment. Payment is collected at the beginning of service via a secure payment form provided by the technician. Feel free to schedule an appointment without paying upfront.

Our services are currently available to anyone in the United States. We're working on a global payment solution.

Our current prices are as follows: Chat Assistance - $10 (per session) Expert Phone Call - $25 (per session) Remote support - $50 (per session) Chat support is included with remote support services. There are no hidden fees, subscriptions or monthly payments. You only pay once per support session.

No. All prices listed on the Pricing page are listed as a one time fee. Services are paid once per support session. There are no hidden fees, no subscriptions and no monthly payments.

If we're unable to fix your device using remote, chat or phone support services, we will refund 100% of your money. No hassle, risk and worry free.

RemoteHero provides technical services to all 50 states. However, our offices are located in the Greater Detroit, Michigan area.

Remote support allows an expert technician to connect to your computer using our secure remote tool. Once the technician is connected, they'll be able to see your screen and control your mouse and keyboard as if they were standing right in front of it. This allows the support technician to diagnose and resolve your computer problem quickly and efficiently. No more disconnecting cables, lifting heavy equipment, or driving to drop off/pick up your computer Chat support works similar to standard cell phone text messaging or online chat. You'll be able to chat live with a real USA-based technical professional. While the technician won't be able to see your screen or control your mouse and keyboard, they'll be able to provide step-by-step instructions on how to resolve your issue. With our secure chat software, exchanging messages, images, screenshots, and files are simple. This option is best for those who are able to follow technical directions easily or if your computer won't power up.

We can help with computers, streaming devices, smartphones/mobile devices, tablets, printers/scanners, TVs, monitors, networking equipment, telephones, fax machines, copy machines, IP phones, and more!

No. There is no time limit during support sessions. We'll do our best to fix the issue, regardless of how long it takes. You will never be charged extra for time.

No, we can only provide remote support services to computers, smartphones and tablets that can power on and have a working internet connection. All other devices can utilize the live chat or phone call options.

Yes. If you would like to leave a tip for the technician, ask for a special payment link during your session. Thank you for your generosity!

We use Square as our payment processor. Square is a popular payment processing platform using the leading standard in security. They have high security standards and protect your financial information with the latest encryption methods. When making a payment, nobody will have access to your credit card information except for Square. You can read more about Square's security practices on the page below. https://squareup.com/us/en/security

One issue can be fixed per individual payment. Meaning, if you have two separate issues, you must make two separate payments for each issue to be fixed.

We accept Visa, Mastercard and American Express.

We currently do not offer on-site local services. Our services are offered via secure remote connection, live chat or phone.

If we cannot fix your issue with chat or remote assistance, we will refund your money, 100% guaranteed. You can request a refund anytime by filling out the form on the page below. https://remotehero.net/contact